Refund policy

Refund Policy

Returns, Replacements & Refunds

Return Policy

You may return products within 21 days from the order date for a refund or replacement, including change of mind.
After 21 days, all purchases are deemed satisfactory and no returns will be accepted.

All items must be:

  • In original condition and packaging

  • Unmodified, unaltered, and not tampered with

  • Undamaged due to incorrect installation

We are not responsible for installation errors. If an item is proven faulty, our maximum liability is limited to refunding the product price. 

Return Procedure

Initiate your return through our self-service return process on our website.

Please:

  • Select your order

  • Provide your invoice number

  • Choose the part number you wish to return

  • Provide a detailed reason for the return

Your return request will be processed within 3 business days. If approved, you will receive a confirmation email with return instructions.

⚠️ Note: Returns will not be accepted without prior online authorization.
All returns must be postage paid. Return shipping charges are non-refundable.
Ensure all returns are properly packaged to prevent damage during transit. We are not responsible for items damaged due to poor packing.

Return Shipping Cost

You are responsible for return shipping costs in all cases, including:

  • Change of mind

  • Incorrect item purchased

We will only cover return shipping if we shipped the incorrect item.

Product Damaged in Transit

All items are carefully inspected and packed by our warehouse team.
If you receive a damaged item:

  • Do not attempt to fix it

  • Contact us immediately to request a replacement

Restocking Fees

A 20% restocking fee applies to all returns not caused by our error.
This fee is based on the product price plus shipping cost and is non-refundable.

Refunds

Refunds are usually processed within 7 days after we receive your return at our warehouse.

  • Refunds cover the product price only

  • Shipping charges are not refunded

  • Approved refunds will be credited to your nominated account

  • You will receive a “credit approved” email once processed

Please allow 4–7 business days for your bank to post the refund.
If you do not receive your refund within 30 days, contact our Returns Department for assistance.